Store Lead & Customer Experience Champion

FedEx Group; Temecula (CA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

FedEx Office seeks a Store Assistant Manager to lead a store unit and ensure a consistent, positive customer experience. You will supervise team members, oversee production and retail processes, and assist in payroll and scheduling activities.

The role emphasizes coaching, policy compliance, and delivering quality service. Ideal candidates will have at least a high school diploma and 1+ year supervisory experience, with strong communication and organizational skills to support daily operations

Qualifications

• High School diploma or equivalent required.
• 1+ year of related supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service to customers.
• Evaluates efficiency and productivity of team members to enhance customer experiences.
• Resolves customer disputes to ensure timely resolution and satisfaction.
• Maintains a customer-focused environment across store operations including production, retail, self-service, and shipping.

Skills

Customer service

Supervisory experience

Team leadership

Education

High School diploma

Job description

FedEx Office seeks a Store Assistant Manager to lead a store unit and ensure a consistent, positive customer experience. You will supervise team members, oversee production and retail processes, and assist in payroll and scheduling activities.

The role emphasizes coaching, policy compliance, and delivering quality service. Ideal candidates will have at least a high school diploma and 1+ year supervisory experience, with strong communication and organizational skills to support daily operations