Retail Store Operations Lead — Customer Experience

FedEx Office and Print Services; Norman (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager in the United States to lead a store business unit, focusing on delivering a consistent and positive customer experience while assisting in supervising team members and daily operations. The role covers production, retail, self-service, and shipping processes, with oversight of payroll and POS close-outs.

The position requires a High School diploma or equivalent and at least 1 year of related supervisory experience.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members.
• Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards.
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed.
• Oversees shipping related services and activities.
• Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives.
• Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls.
• Assists Store Manager in review and transmission of payroll and daily close out of POS.
• Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
• All other duties as needed or required.

Education

High School diploma or equivalent education

Job description

FedEx Office is seeking a Store Assistant Manager in the United States to lead a store business unit, focusing on delivering a consistent and positive customer experience while assisting in supervising team members and daily operations. The role covers production, retail, self-service, and shipping processes, with oversight of payroll and POS close-outs.

The position requires a High School diploma or equivalent and at least 1 year of related supervisory experience.