Store Operations Lead — Customer Experience

Walgreens Co.; Warren (MI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Warren, MI is seeking a team member to open and close the store in the absence of store management, ensure cash handling is accurate, and prepare the floor and stock room for the business day.

You will engage customers, process returns and refunds, assist with vendor deliveries, and support pricing, displays, and housekeeping while maintaining compliance with store policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Store inventory control knowledge preferred.
• PTCB certification or pharmacy license required by state where applicable.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Complete product returns, refunds, cash drops, and provide change to registers.
• Ensure the floor and stock room are ready for the business day.
• Assist with vendor deliveries through backdoor and manage pricing and signage.
• Maintain accurate records of sales, price verifications, and voids.
• Support merchandising, displays, and resets; assist with housekeeping and maintenance.
• Serve as liaison between management and team members when management is not present.
• Comply with policies and local/state regulations on regulated products.

Skills

Customer service

Leadership

Cash handling

Communication

Team coordination

Education

PTCB certification or pharmacy license

Tools

POS systems

Retail software

Job description

Walgreens Co. in Warren, MI is seeking a team member to open and close the store in the absence of store management, ensure cash handling is accurate, and prepare the floor and stock room for the business day.

You will engage customers, process returns and refunds, assist with vendor deliveries, and support pricing, displays, and housekeeping while maintaining compliance with store policies.