Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Warren (MI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Warren, MI is seeking a store leader to open and close the store in the manager's absence, handle cash and pricing, and supervise team members.

You will deliver a friendly customer experience, assist with vendor deliveries, and help maintain accurate inventory and displays. The role requires at least one year of leadership or key holder experience, fluency in English, and ability to work in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, greets and assists with products and services, resolves issues to ensure a positive experience.
• Keeps store keys, opens backdoor for deliveries, registers sales, and reviews order exceptions.

Skills

Leadership

Retail knowledge

Customer service

Tools

Store systems

Job description

Walgreens Co. in Warren, MI is seeking a store leader to open and close the store in the manager's absence, handle cash and pricing, and supervise team members.

You will deliver a friendly customer experience, assist with vendor deliveries, and help maintain accurate inventory and displays. The role requires at least one year of leadership or key holder experience, fluency in English, and ability to work in a fast-paced retail environment.