Store Operations Lead — Customer Experience

Reid Stores LLC; Town of Ellicott (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Company Discounts

Significant Fuel Discounts!

Paid Time Off

401K

Referral Bonus ($250 + a free pizza!)

Company-paid Employee Assistance Plan

Job summary

Crosby’s is seeking an Assistant Store Manager to support daily store operations and lead with the Team Leader in delivering excellent customer service. Scope includes supervising staff, maintaining standards, and driving store success.

You will oversee customer experience, store operations, team leadership, and financial/administrative tasks, while promoting Crosby’s rewards and ensuring compliance with safety and company policies.

Qualifications

• 21 years of age.
• High School Diploma or equivalent.
• Able to work at least 40 hours/week, including weekends.
• Experience Preferred.
• Valid Driver’s license that meets company policy.
• Reliable transportation for position requirements (e.g., meetings, daily banking, etc.)
• Serve Safe certified, preferred.
• Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins.
• Ability to clearly assess and validate customer identification.
• Ability to understand operating instructions for lottery, point of sale systems (POS), and other equipment.
• Tolerance of exposure to gasoline fumes and cleaning products.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items following Crosby’s quality and cleanliness standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add-on recommendations.
• Handle customer concerns and resolve issues when the Team Leader is not present.
• Help oversee daily operations to ensure efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Support merchandising, promotions, and inventory management.
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations.
• Communicate effectively with team members and leadership.
• Train, coach, and support store associates.
• Assist with scheduling and maintaining proper staffing levels.
• Provide feedback on employee performance and development.
• Foster a positive, respectful, and team-oriented work environment.
• Assist with inventory control, audits, and reporting.
• Support accurate cash handling and daily bank deposits.
• Review timekeeping and assist with payroll processing.
• Report discrepancies and maintain accurate records.
• Help maintain a safe and secure store environment.
• Follow proper opening/closing procedures and cash security policies.
• Monitor equipment, cleanliness, and overall store conditions.
• Report maintenance or safety concerns promptly.

Job description

Crosby’s is seeking an Assistant Store Manager to support daily store operations and lead with the Team Leader in delivering excellent customer service. Scope includes supervising staff, maintaining standards, and driving store success.

You will oversee customer experience, store operations, team leadership, and financial/administrative tasks, while promoting Crosby’s rewards and ensuring compliance with safety and company policies.