Store Operations Lead - Customer Experience

fivebelow; Tinley Park (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Five Below in Tinley Park, IL is seeking a capable manager to lead store crew, uphold WOW customer service, and drive daily operations.

The role involves opening/closing the store, training associates, overseeing stock, and partnering with leadership to boost sales and manage expenses. Excellent communication, 1 year of management, and a high school diploma are required; flexible schedule including weekends.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members wow the customer through personal contact.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Management experience

Customer service

Verbal & written communication

Multi-tasking

Creativity

Education

High School Diploma or Equivalent

Job description

Five Below in Tinley Park, IL is seeking a capable manager to lead store crew, uphold WOW customer service, and drive daily operations.

The role involves opening/closing the store, training associates, overseeing stock, and partnering with leadership to boost sales and manage expenses. Excellent communication, 1 year of management, and a high school diploma are required; flexible schedule including weekends.