Customer Experience Lead – Store Ops

Five Below; Charlotte (NC); On-site; USD 13,000 - 19,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Accommodations for disabilities

Job summary

Five Below seeks an energetic leader to WOW customers and oversee daily store operations in a fast-paced environment. You will train crew, manage schedules, and help drive sales while ensuring top-notch service and compliance with policies.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a dynamic retail setting. This is an hourly, on-site position with flexible scheduling.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures customers are wowed through personal contact and trains crew on the BEST service experience.
• Oversee daily activities of store associates and ensure high-quality customer service.
• Assist with receiving, unpacking and organizing new stock for quick shelf placement.
• Act as Manager on Duty, taking responsibility for store operations and staff.
• Open or close the store, secure cash, lock doors, set alarms, and ensure smooth daily operations.
• Support onboarding and ongoing training of associates on policies and products.
• Drive store sales and manage expenses by improving merchandising and performance.
• Partner with store leadership on merchandising procedures and recovery.
• Perform maintenance and housekeeping tasks in stock room and sales floor.

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below seeks an energetic leader to WOW customers and oversee daily store operations in a fast-paced environment. You will train crew, manage schedules, and help drive sales while ensuring top-notch service and compliance with policies.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a dynamic retail setting. This is an hourly, on-site position with flexible scheduling.