Retail Supervisor: Lead Store Team & Customer Experience

Goodwill Greater Milwaukee & Chicago; Illinois; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee Referral Program

Job summary

Goodwill Retail Services seeks a Retail Supervisor to lead store operations and donations, ensuring excellent customer service and achieving daily production goals. You will train and motivate associates, manage register efficiency, and implement policies to maintain a safe, customer-centric environment.

Flexibility in scheduling and supervision of team members are essential. The role emphasizes community engagement and supporting Goodwill's mission to provide training, employment, and services

Qualifications

• Two years of supervisory experience preferred.
• Forklift certification may be required at site.
• Flexible scheduling with two closing shifts per week and alternating weekends.
• Must have a working phone for communication accessibility.

Responsibilities

• Lead store operations and donations to meet goals.
• Open/close the store, manage registers, and ensure customer service.
• Train, motivate and lead associates to a customer-centric environment.
• Oversee hiring processes and coaching for team development.
• Maintain safe and orderly work environment and adherence to safety practices.

Skills

Customer Focus

Directing & Motivating Others

Drive for Results

Action Oriented

Timely Decision Making

Job description

Goodwill Retail Services seeks a Retail Supervisor to lead store operations and donations, ensuring excellent customer service and achieving daily production goals. You will train and motivate associates, manage register efficiency, and implement policies to maintain a safe, customer-centric environment.

Flexibility in scheduling and supervision of team members are essential. The role emphasizes community engagement and supporting Goodwill's mission to provide training, employment, and services