Store Operations Lead – Customer Experience

Walgreens; Sioux City (IA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in the United States seeks a retail leader to open and close the store when management isn’t available, manage cash, assists with vendor deliveries, and supervise team members to ensure smooth daily operations.

The role emphasizes delivering a distinctive customer experience, handling refunds, price changes, and stock organization while ensuring compliance with store policies and local regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in the United States seeks a retail leader to open and close the store when management isn’t available, manage cash, assists with vendor deliveries, and supervise team members to ensure smooth daily operations.

The role emphasizes delivering a distinctive customer experience, handling refunds, price changes, and stock organization while ensuring compliance with store policies and local regulations.