Store Lead: Customer Experience & Ops

Walgreens; Mandeville (LA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in the United States is seeking a customer-focused team member with leadership responsibilities to help open and close the store, manage cash handling, and ensure the floor and stock room are ready for the business day.

Responsibilities include processing returns, refunds, and DELIGHTS customers; maintaining inventory accuracy, pricing, and signage; and supporting the pharmacy window as needed while upholding store policies and local regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and handles basic cash and opening/closing procedures.
• Completes product returns, refunds, and cash drops and provides change as needed.
• Delivers a distinctive and delightful customer experience to shoppers.
• Engages customers by greeting and assisting with products and services; resolves issues to ensure satisfaction.
• Maintains accurate inventory counts and pricing, and supports displays and merchandising.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in the United States is seeking a customer-focused team member with leadership responsibilities to help open and close the store, manage cash handling, and ensure the floor and stock room are ready for the business day.

Responsibilities include processing returns, refunds, and DELIGHTS customers; maintaining inventory accuracy, pricing, and signage; and supporting the pharmacy window as needed while upholding store policies and local regulations.