Shift Lead - Customer Experience & Store Operations

Walgreens; Solon (OH); On-site; USD 19,000 - 30,000; Full time

Job summary

Walgreens Stores in the United States is hiring for a retail team member role focused on customer experience and store operations. You will open/close the store when management is absent, handle cash and transactions, and ensure the floor and stock room are ready for the business day.

Responsibilities include handling returns, refunds, price changes, and assisting customers with products and services while maintaining compliance with local laws and company policies.

Qualifications

• 1 year of leadership, supervisory, or key holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including cash handling and start-up tasks.
• Process returns, refunds, cash drops, and price adjustments.
• Deliver a distinctive customer experience and assist customers.
• Maintain store operations including inventory, displays, pricing and signage.
• Assist with pharmacy window as requested.
• Ensure compliance with state laws for regulated products.

Skills

Leadership experience

English fluency

Education

PTCB certification or Pharmacy license

Job description

Walgreens Stores in the United States is hiring for a retail team member role focused on customer experience and store operations. You will open/close the store when management is absent, handle cash and transactions, and ensure the floor and stock room are ready for the business day.

Responsibilities include handling returns, refunds, price changes, and assisting customers with products and services while maintaining compliance with local laws and company policies.