Store Operations Lead - Customer Experience

Five Below; Round Rock (TX); Hybrid; USD 13,000 - 19,000; Part time

Job summary

Five Below in Round Rock, Texas is seeking a capable leader to oversee daily store operations and deliver exceptional service. As a Manager on Duty, you’ll supervise associates, train staff, open or close the store, manage cash handling, and ensure a smooth, friendly checkout experience.

This hourly role requires at least high school diploma, previous management experience, and the ability to multitask, communicate clearly, and stay composed under pressure.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Management experience

Customer service

Communication skills

Multi-tasking

Calm under pressure

Team leadership

Education

High school diploma or equivalent

Job description

Five Below in Round Rock, Texas is seeking a capable leader to oversee daily store operations and deliver exceptional service. As a Manager on Duty, you’ll supervise associates, train staff, open or close the store, manage cash handling, and ensure a smooth, friendly checkout experience.

This hourly role requires at least high school diploma, previous management experience, and the ability to multitask, communicate clearly, and stay composed under pressure.