Store Lead — Customer Experience & Operations

Walgreens; Greenville (NC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a team-oriented associate to support opening and closing the store in the absence of management. You will handle cash, process returns, and help ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive experience. You will also assist with inventory, displays, and vendor deliveries in a fast-paced retail setting.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready for business.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience and shares service best practices with team members.
• Holds store keys to open/close without management and assists with vendor deliveries.
• Registers sales accurately, noting scanning errors and price verifications.
• Assists with displays, promotions, and stock rotations; maintains inventory accuracy.
• Ensures compliant pricing and local regulations signage, and supports housekeeping and store appearance.

Skills

Leadership experience

English fluency

Job description

Walgreens is seeking a team-oriented associate to support opening and closing the store in the absence of management. You will handle cash, process returns, and help ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive experience. You will also assist with inventory, displays, and vendor deliveries in a fast-paced retail setting.