Store Operations & Customer Experience Lead

Five Below Inc; Stafford Township (NJ); Sur place; USD 29 000 - 39 000; Plein temps

Résumé du poste

Five Below Inc. is seeking a Store Manager On Duty to oversee daily operations, train crew, and ensure fast, friendly checkout. You will manage inventory, open/close procedures, and partner with store leadership to drive sales.

Candidates should have at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. This hourly role offers growth opportunities and a vibrant, customer‑focused culture.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilités

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Connaissances

Management experience

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Formation

High School Graduate or equivalent

College experience preferred

Description du poste

Five Below Inc. is seeking a Store Manager On Duty to oversee daily operations, train crew, and ensure fast, friendly checkout. You will manage inventory, open/close procedures, and partner with store leadership to drive sales.

Candidates should have at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. This hourly role offers growth opportunities and a vibrant, customer‑focused culture.