Store Operations Lead – Customer Experience

Five Below; Baltimore (MD); On-site; USD 18,000 - 26,000; Full time

Job summary

Five Below is seeking a capable store leader to wow the customer through personal contact and exceptional service. You will train crew on the BEST customer service experience, oversee daily activities, assist with receiving and stocking, and act as Manager on Duty when needed to ensure smooth operations.

This hourly role requires 18+, the ability to lift up to 25 lbs, and flexibility for day, evening, weekend shifts.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and manage time effectively.
• Creative thinking and problem solving under pressure.

Responsibilities

• Wowing the Customer through personal contact and training crew on the B.E.S.T. customer service experience; ensuring a fast, friendly checkout.
• Oversee daily activities of store associates and ensure high-quality customer service.
• Assist with receiving, unpacking, and organizing new stock for rapid merchandising.
• Act as Manager on Duty, taking responsibility for store operations, staff, and urgent issues.
• Manage opening/closing procedures, cash handling, locks, alarms, and daily readiness.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Collaborate with store leadership on merchandising and recovery processes.
• Perform store maintenance including cleaning and stock room organization.

Skills

Verbal communication

Multi-tasking

Creative thinking

Stays composed

Job description

Five Below is seeking a capable store leader to wow the customer through personal contact and exceptional service. You will train crew on the BEST customer service experience, oversee daily activities, assist with receiving and stocking, and act as Manager on Duty when needed to ensure smooth operations.

This hourly role requires 18+, the ability to lift up to 25 lbs, and flexibility for day, evening, weekend shifts.