Store Operations Lead — Customer Experience

The TJX Companies, Inc.; Appleton (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Scholarship program

Medical/dental/vision

Job summary

The TJX Companies, Inc. HomeGoods in Appleton, WI is hiring for a Key Carrier role, an elevated extension of Coordinator duties.

The role alternates between Coordinator and Key Carrier, requiring open availability including nights and weekends and a commitment to exceptional customer service. You will help manage store operations, coach Associates, ensure compliance with procedures, and support management in daily tasks.

Qualifications

• Open availability including nights and weekends.
• Retail experience or familiarity with store operations.
• Leadership experience and ability to coach others.
• Strong communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates priorities and provides progress updates to management.
• Coaches Associates and addresses customer service issues as they arise.
• Maintains accurate Associate coverage in service areas.
• Supports training needs and labor policy compliance.
• Promotes safety, security, and adherence to applicable laws.

Skills

Customer service

Leadership

Coaching

Communication

Job description

The TJX Companies, Inc. HomeGoods in Appleton, WI is hiring for a Key Carrier role, an elevated extension of Coordinator duties.

The role alternates between Coordinator and Key Carrier, requiring open availability including nights and weekends and a commitment to exceptional customer service. You will help manage store operations, coach Associates, ensure compliance with procedures, and support management in daily tasks.