Store Operations Lead — Customer Excellence

O'Reilly Auto Parts; Columbia (SC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Team Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, store appearance and operations, with shift management duties in the absence of leadership.

Responsibilities include leading store team to deliver excellent customer service, managing phone and in-store processes, handling online orders, returns, and ensuring accurate invoicing and security procedures. Bilingual candidates are encouraged to apply.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, customer service, store appearance and operations, with shift management duties in the absence of leadership.

Responsibilities include leading store team to deliver excellent customer service, managing phone and in-store processes, handling online orders, returns, and ensuring accurate invoicing and security procedures. Bilingual candidates are encouraged to apply.