Store Operations Lead — Client Experience & Fulfillment

Brobston Group; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

The Operations Coordinator at Tiffany store under Brobston Group will lead back-of-house operations and support store leadership in delivering exceptional client service and sales results. This role may act as manager on duty and assist with opening and closing procedures when a manager is unavailable.

You will coordinate fulfillment, inventory, and merchandising, while maintaining control procedures and assisting with client experiences.

Qualifications

• 2–3 years of retail operations experience with merchandising, client service, administration and shipping.
• Strong analytical skills.
• Organized, detail‑oriented and flexible to perform different tasks.
• Availability to work retail hours including nights, weekends and holidays.
• A college degree is preferred; Graduate Gemologist or GIA coursework preferred.

Responsibilities

• Coordinate order fulfillment, shipping, receiving, replenishment, inventory management and merchandise transfers.
• Support sales and client service activities, capture customer information and help create in-store experiences.
• Follow operational and internal control procedures, maintain inventory accuracy and handle jewelry repairs and cleaning.
• Partner with store leadership and colleagues, resolve client and employee concerns and coach team when acting as manager on duty.

Skills

Analytical skills

Client service

Team coaching

merchandising

Education

College degree preferred

Graduate Gemologist or GIA coursework preferred

Tools

Microsoft Word

Excel

Job description

The Operations Coordinator at Tiffany store under Brobston Group will lead back-of-house operations and support store leadership in delivering exceptional client service and sales results. This role may act as manager on duty and assist with opening and closing procedures when a manager is unavailable.

You will coordinate fulfillment, inventory, and merchandising, while maintaining control procedures and assisting with client experiences.