Store Operations Lead — Client Experience

Tiffany & Co.; Scottsdale (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Tiffany & Co. in Scottsdale seeks an Operations Professional to maintain the Tiffany Experience in-store. You will lead back-of-house operations, support client service, and partner with store leadership on key initiatives that drive sales and exceptional service.

This role includes acting as manager on duty when needed, coordinating order fulfillment, inventory, and client activities, while ensuring adherence to company policies and producing accurate, memorable experiences for every guest.

Qualifications

• 2–3 years of retail operations experience with merchandising, client service, admin, and shipping.
• Strong analytical skills.
• Proficient in MS Word and MS Excel.
• Ability to work retail store hours, including nights, weekends and holidays.
• Authorized to work in the United States.
• Desired: college degree; Graduate Gemologist (GIA) coursework.

Responsibilities

• Lead back-of-house operations in a Tiffany store.
• Provide excellent client service and support store sales goals.
• Act as manager on duty when a manager is unavailable, coordinating orders and inventory.
• Handle order fulfillment, shipping, receiving, replenishment, and jewelry cleaning.
• Maintain inventory accuracy and comply with internal controls.
• Collaborate with Sales Professionals and clients on initiatives.

Skills

Analytical skills

MS Word

MS Excel

Retail operations

Merchandising

Client service

Shipping

Education

College/university degree

GIA coursework

Job description

Tiffany & Co. in Scottsdale seeks an Operations Professional to maintain the Tiffany Experience in-store. You will lead back-of-house operations, support client service, and partner with store leadership on key initiatives that drive sales and exceptional service.

This role includes acting as manager on duty when needed, coordinating order fulfillment, inventory, and client activities, while ensuring adherence to company policies and producing accurate, memorable experiences for every guest.