Store Operations Lead — Backup Manager

Kroger Family of Companies; Chicago (IL); On-site; USD 27,000 - 31,000; Full time

Job summary

Kroger Family of Companies in Chicago is seeking a dedicated department manager to back up the department manager in their absence, ensuring SOP adherence across merchandising, scheduling, and customer service.

You will lead a team to deliver outstanding service, maintain product standards, manage staff coverage, and uphold safety and sanitation standards while aligning with Kroger’s values.

Qualifications

• High school diploma or general education degree, 1+ years retail experience or an equivalent combination of education and experience
• Effective interpersonal and customer service skills
• Friendly, approachable and outgoing demeanor/team player
• Sound judgement/decision making skills
• Strong math skills (e.g., calculate discounts, proportions, percentages)
• Basic algebra and geometry skills (e.g., calculate circumferences, volume)
• Ability to read/interpret documents (e.g., training manuals)
• Good oral and written communication skills
• Ability to speak effectively to groups of customers/employees

Responsibilities

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment according to company guidelines.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to SOPs.
• Assure storage and code dating SOPs are adhered to for all products.
• Follow merchandising guidelines, including display models, signage, and product packaging.
• Monitor the temperature and placement of products in coolers and freezers to maintain freshness of products.
• Oversee product portion control to ensure SOPs are met.
• Ensure all receiving procedures are adhered to appropriately in the department manager’s absence.
• Proof, bake, glaze, top, and thaw product in accordance with SOPs.
• Perform stocking duties, ensuring correct placement of stock and refilling of product.
• Follow all company and department policies and SOPs.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Maintain ability to work all shifts and flexibility to relocate to another store location.
• Physical demands include, but are not limited to, walking on wet surfaces, standing, turning, kneeling, reaching, squatting, bending, lifting and carrying objects 5 to 80 lbs. and pushing/pulling 200 to 2,000 lbs.; exposure to hot/cold temperatures.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Interpersonal skills

Team player

Mathematics

Algebra & geometry

Reading comprehension

Oral & written communication

Public speaking

Education

High school diploma or GED

Job description

Kroger Family of Companies in Chicago is seeking a dedicated department manager to back up the department manager in their absence, ensuring SOP adherence across merchandising, scheduling, and customer service.

You will lead a team to deliver outstanding service, maintain product standards, manage staff coverage, and uphold safety and sanitation standards while aligning with Kroger’s values.