Lead Clerk: Store Ops & Customer Service

The Kroger Co.; Greenfield (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement up to $21,000

Employee discounts

Career growth opportunities

Employee assistance program

Job summary

The Kroger Co. is seeking a dependable team member to back up the department manager and oversee the department in their absence. This role covers merchandising, scheduling, customer service and adherence to SOPs, with a focus on respect, safety and diversity values.

Responsibilities include welcoming customers, ensuring proper staffing, operating department equipment, and maintaining SOPs for storage, pricing, receiving and safety. Flexibility to relocate and work varied shifts is required.

Qualifications

• High school diploma or GED with retail experience preferred.
• Strong interpersonal and customer service skills.
• Friendly, approachable demeanor and team player.
• Good judgement and decision making abilities.
• Solid math skills including discounts and proportions.
• Ability to read and interpret training documents.

Responsibilities

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment according to company guidelines.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to SOPs.
• Assure storage and code dating SOPs are adhered to for all products.
• Ensure price changes and in-store transfers occur in a timely fashion in the department manager’s absence.
• Ensure the removal and disposal of unsellable product from the department.
• Follow merchandising guidelines, including display models, signage, and product packaging.
• Monitor the temperature and placement of products in coolers and freezers to maintain freshness.
• Oversee product portion control to ensure SOPs are met.
• Ensure receiving procedures are adhered to appropriately in the department manager’s absence.
• Proof, bake, glaze, top, and thaw product in accordance with SOPs.
• Perform stocking duties, ensuring correct placement of stock and refilling of product.
• Follow all company and department policies and SOPs.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs; identify unsafe conditions and notify management.
• Maintain ability to work all shifts and flexibility to relocate to another store location.

Skills

Customer service

Team player

Decision making

Math skills

Reading skills

Communication skills

Public speaking

Education

High school diploma or GED

Job description

The Kroger Co. is seeking a dependable team member to back up the department manager and oversee the department in their absence. This role covers merchandising, scheduling, customer service and adherence to SOPs, with a focus on respect, safety and diversity values.

Responsibilities include welcoming customers, ensuring proper staffing, operating department equipment, and maintaining SOPs for storage, pricing, receiving and safety. Flexibility to relocate and work varied shifts is required.