Evening Produce Lead: Store Ops & Customer Experience

Kroger; Lake Orion (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Kroger is seeking a department backup manager to oversee operations when the department manager is absent, ensuring SOPs are followed and gifts to core values are upheld. The role involves merchandising, staffing, and delivering a high level of customer service across the sales floor.

The position requires adherence to safety and sanitation standards, efficient labor usage, and readiness to relocate to another store as needed.

Responsibilities

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve, and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to SOPs.
• Operate equipment per guidelines (knives, pallet jack, forklift, flatbed, box cutter, pricing gun).
• Walk the sales floor to ensure customers are receiving an outstanding shopping experience.
• Provide the final nightly check-out to the manager on duty.
• Ensure all receiving procedures and price changes or in-store transfers occur in the manager's absence.
• Ensure products are culled daily and unsellable stock is removed from the floor.

Job description

Kroger is seeking a department backup manager to oversee operations when the department manager is absent, ensuring SOPs are followed and gifts to core values are upheld. The role involves merchandising, staffing, and delivering a high level of customer service across the sales floor.

The position requires adherence to safety and sanitation standards, efficient labor usage, and readiness to relocate to another store as needed.