Department Lead: Customer Service & Operations

The Kroger Co.; Mount Pleasant (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Career growth opportunities

Employee assistance program

Job summary

The Kroger Co. in Wisconsin is seeking a department operations backup to support the department manager. You will master SOPs including merchandising, scheduling, and customer service while contributing to profit and people development.

You will reinforce safety, respect, integrity, and diversity across operations. Responsibilities include staffing, training, merchandising, pricing, receiving, and ensuring compliance with health and safety standards.

Qualifications

• High school diploma or GED; 1+ years retail experience or equivalent
• Effective interpersonal and customer service skills
• Friendly, approachable and outgoing demeanor/team player
• Sound judgement/decision making skills
• Strong math skills (e.g., calculate discounts, proportions, percentages)
• Basic algebra and geometry skills (e.g., calculate circumferences, volume)
• Ability to read/interpret documents (e.g., training manuals)
• Good oral and written communication skills
• Ability to speak effectively to groups of customers/employees

Responsibilities

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment (e.g., knives, box cutter and pricing gun) according to company guidelines.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to the SOPs.
• Assure storage and code dating SOPs are adhered to for all products.
• Ensure all price changes and in-store transfers occur in the department manager’s absence.
• Ensure the removal and disposal of un-sellable product from the department.
• Follow all merchandising guidelines, including display models, signage, and product packaging.
• Monitor the temperature and placement of products in coolers and freezers to maintain freshness of products.
• Oversee product portion control to ensure SOPs are met.
• Ensure all receiving procedures are adhered to appropriately in the department manager’s absence.
• Proof, bake, glaze, top, and thaw product in accordance with SOPs.
• Perform stocking duties, ensuring correct placement of stock and refilling of product.
• Follow all company and department policies and SOPs.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Maintain ability to work all shifts and flexibility to relocate to another store location.
• Physical demands include, but are not limited to, frequently walking on wet surfaces, standing, turning, kneeling, reaching, squatting, stooping/bending, lifting and carrying objects 5 to 80 lbs. and pushing/pulling objects 200 to 2,000 lbs. exposure to hot/cold temperatures. Occasionally crawl, climb ladders and walking on uneven ground.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Education

High school diploma or GED

Job description

The Kroger Co. in Wisconsin is seeking a department operations backup to support the department manager. You will master SOPs including merchandising, scheduling, and customer service while contributing to profit and people development.

You will reinforce safety, respect, integrity, and diversity across operations. Responsibilities include staffing, training, merchandising, pricing, receiving, and ensuring compliance with health and safety standards.