Operations Lead Clerk: Customer Service & SOPs

The Kroger Co.; West Allis (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

The Kroger Co. in Wisconsin is seeking a dependable backup department manager to operate in the manager’s absence.

The role emphasizes SOP mastery across merchandising, ordering, scheduling, and customer service, while upholding our core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include supporting staffing, guiding co-workers, ensuring safety and sanitation, handling pricing changes, and maintaining product quality.

Qualifications

• High school diploma or general education degree, 1+ years’ retail experience or an equivalent combination of education and experience
• Effective interpersonal and customer service skills
• Friendly, approachable and outgoing demeanor/team player
• Sound judgement/decision making skills
• Strong math skills (e.g., calculate discounts, proportions, percentages)
• Basic algebra and geometry skills (e.g., calculate circumferences, volume)
• Ability to read/interpret documents (e.g., training manuals)
• Good oral and written communication skills
• Ability to speak effectively to groups of customers/employees

Responsibilities

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and efficient utilization of labor.
• Operate equipment according to company guidelines.
• Communicate with customers and respond to questions and requests in a timely manner.
• Ensure opening/closing procedures are followed according to SOPs.
• Adhere to storage and code dating SOPs for all products.
• Process price changes and in-store transfers in the absence of the department manager.
• Remove and dispose of unsellable product from the department.
• Follow merchandising guidelines, including display models, signage, and packaging.
• Monitor temperature/placement of products in coolers/freezers to ensure freshness.
• Oversee product portion control to meet SOPs.
• Ensure receiving procedures are followed in the department manager’s absence.
• Proof, bake, glaze, top, and thaw products per SOPs.
• Perform stocking duties and refill stock.
• Follow company and department SOPs and policies.
• Comply with food safety, sanitation and safety regulations; report unsafe conditions to store management.
• Maintain ability to work all shifts and relocate if needed.
• Physical demands include walking on wet surfaces, standing, lifting 5-80 lbs and pushing/pulling 200-2000 lbs; exposure to temperatures; ladder work.

Skills

Customer service

Interpersonal skills

Team player

Communication skills

Education

High school diploma or GED

Job description

The Kroger Co. in Wisconsin is seeking a dependable backup department manager to operate in the manager’s absence.

The role emphasizes SOP mastery across merchandising, ordering, scheduling, and customer service, while upholding our core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities include supporting staffing, guiding co-workers, ensuring safety and sanitation, handling pricing changes, and maintaining product quality.