Store Operations Lead

Rack Room Shoes; Wilmington (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Wilmington, NC is seeking a Team Lead to supervise daily store operations and ensure 100% policy compliance under guidance from the Store Manager and Assistant Store Manager. You will provide leadership, training and support to staff while striving to meet sales, service and operational goals.

The role requires strong verbal and written communication, managerial and organizational skills, and a focus on customer service, safety, merchandising, pricing, and loss prevention.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations in absence of Store Manager and Assistant Store Manager.
• Provide leadership, training and guidance to store staff.
• Ensure compliance with all Company policies and procedures.
• Maintain customer service standards and address issues with urgency.
• Oversee POS transactions, sales, discounts and refunds.
• Manage inventory, pricing, merchandising and loss prevention.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Wilmington, NC is seeking a Team Lead to supervise daily store operations and ensure 100% policy compliance under guidance from the Store Manager and Assistant Store Manager. You will provide leadership, training and support to staff while striving to meet sales, service and operational goals.

The role requires strong verbal and written communication, managerial and organizational skills, and a focus on customer service, safety, merchandising, pricing, and loss prevention.