Store Operations Lead

Coastal Country; White City (OR); On-site; USD 52,000 - 65,000; Full time

Job summary

Coastal Country is seeking a Manager-on-Duty to oversee daily store operations and support the Store Manager in maintaining high customer service levels in a retail environment.

You will lead merchandising displays, schedule staff, monitor inventory, control expenses, and manage payroll in coordination with the corporate office. The role includes open/close duties and occasional forklift/propane responsibilities as needed.

Qualifications

• 3 years of experience in a retail environment preferred.
• Advanced knowledge of Eagle Browser preferred.
• Experience working in different departments of the store preferred.
• Advanced knowledge of operating a POS system preferred.
• High School Diploma or equivalent combination of education and experience.
• Ability to obtain and possess valid driver’s license and insurance.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.
• Familiar with reading and understanding industry and financial reports.
• Experience using Microsoft Word and Excel.

Responsibilities

• Coordinate sales promotion activities and prepare (or lead associates to prepare) merchandise displays and signage.
• Recruit, train, develop, and communicate with all staff and assess performance on a daily, monthly, and annual basis.
• Plan and prepare work schedules to assign associates to specific duties.
• Monitor and order merchandise from distribution center to replenish merchandise in store.
• Ensure compliance of associates with established security, sales, and recordkeeping procedures and practices.
• Address, problem-solve, and resolve customer complaints or inquiries.
• Open and close the store when needed, including security and related duties.
• Manage payroll budget and fiscal responsibilities with corporate office.
• In the absence of the Store Manager, assume all duties of the Store Manager to make appropriate decisions for the daily operations of the store.
• May be required to operate a forklift on occasion. Forklift certification will be required and obtained on the job.
• May be required to dispense propane on occasion. Propane certification will be required and obtained on the job.
• Perform daily cleaning - such, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the store floor.
• Other duties assigned as needed.

Skills

Retail experience

Customer service

Staff supervision

Education

High School Diploma or equivalent

Tools

Eagle Browser

POS system

Microsoft Word

Microsoft Excel

Job description

Coastal Country is seeking a Manager-on-Duty to oversee daily store operations and support the Store Manager in maintaining high customer service levels in a retail environment.

You will lead merchandising displays, schedule staff, monitor inventory, control expenses, and manage payroll in coordination with the corporate office. The role includes open/close duties and occasional forklift/propane responsibilities as needed.