Department Leader - Retail Ops & Team Training

Paylocity; Show Low (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Coastal Farm is seeking a department lead to oversee a specific area (Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling) and to maintain excellent customer service, product knowledge, and merchandising standards.

You will greet customers, supervise daily department operations, and train new associates while also stepping in for store leadership when scheduled. This role requires reliable communication and strong teamwork in a fast-paced retail environment.

Qualifications

• 1 year of experience in a retail environment.
• Experience operating a POS system.
• Experience operating Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.

Responsibilities

• Greet and acknowledge every customer, answer customer questions, and help customers find the location of products.
• Oversee the daily operations of the department – including, but not limited to, merchandising, display presentation, maintaining signage standards, and monitoring inventory levels.
• Train new associates on systems, procedures, and product knowledge.
• Create and implement daily worklists and goals for store associates.
• Assume duties of the Store Manager and Assistant Store Managers when scheduled.
• Open and close the store as needed and scheduled.
• Assist in leading store meetings and store goals/objectives.
• Answer incoming phone calls.
• Constant radio communication with all associates.
• Comprehensive knowledge of the products Coastal Farm sells.
• Maintain an awareness of all product knowledge information and merchandise promotions.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Help in other departments when needed.
• Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor.
• Other duties assigned as needed.

Skills

Retail experience

Communication skills

Interpersonal skills

Adaptability

Computer literacy

Email proficiency

Tools

POS system

Eagle Browser

Job description

Coastal Farm is seeking a department lead to oversee a specific area (Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling) and to maintain excellent customer service, product knowledge, and merchandising standards.

You will greet customers, supervise daily department operations, and train new associates while also stepping in for store leadership when scheduled. This role requires reliable communication and strong teamwork in a fast-paced retail environment.