Store Operations Lead

FedEx Group; Marco Island (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

FedEx Office on Marco Island is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience. You will supervise team members, oversee production, retail, and shipping, and assist with payroll, scheduling, and daily POS close-out.

The role emphasizes coaching, training, and adherence to company policies, with responsibilities including hiring support, KPI tracking, and maintaining a clean, professional environment.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Lead store team to ensure friendly, expert service and positive customer experiences.
• Oversee production, retail, self-service, and shipping processes; monitor quality control.
• Assist in payroll processing and daily close-out of POS; schedule staff as needed.
• Train and develop team members on assigned shifts; provide feedback and coaching.
• Interview applicants and assist Store Manager with hiring and staffing.
• Communicate goals and performance metrics to staff; ensure adherence to policies.
• Maintain a clean, professional store environment and collaborate with management on initiatives.

Skills

Supervisory experience

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

FedEx Office on Marco Island is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience. You will supervise team members, oversee production, retail, and shipping, and assist with payroll, scheduling, and daily POS close-out.

The role emphasizes coaching, training, and adherence to company policies, with responsibilities including hiring support, KPI tracking, and maintaining a clean, professional environment.