Store Operations Leader - Customer Experience & Shipping

FedEx Office; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

FedEx Office in Miami is seeking an enthusiastic Store Assistant Manager to lead daily operations and deliver exceptional customer experiences. You will supervise the team across production, retail, shipping, and self-service areas, ensuring smooth flow and high standards of service.

The role supports the Store Manager, helps with payroll and scheduling, and maintains policy compliance in a fast-paced retail setting. A proactive leader with strong communication thrives here.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of related experience; supervisory experience preferred.
• For new hires, must meet FedEx Office employment qualifications in force at time of hiring.

Responsibilities

• Supervises store team and oversees production and retail processes to ensure a positive customer experience.
• Monitors and facilitates all store operations including pick-up, delivery, shipping, and quality control.
• Oversees store in absence of Store Manager and assists with payroll, scheduling, and POS close-out.

Skills

Customer service

Team leadership

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in Miami is seeking an enthusiastic Store Assistant Manager to lead daily operations and deliver exceptional customer experiences. You will supervise the team across production, retail, shipping, and self-service areas, ensuring smooth flow and high standards of service.

The role supports the Store Manager, helps with payroll and scheduling, and maintains policy compliance in a fast-paced retail setting. A proactive leader with strong communication thrives here.