Store Operations Lead - Customer Experience

FedEx Group; Florida; On-site; USD 40,000 - 50,000; Full time

Job summary

FedEx Group is seeking a Store Assistant Manager to lead a store business unit in Florida. This role focuses on creating a positive customer experience while managing team members and business operations. Responsibilities include evaluating team efficiency, training new hires, resolving customer disputes, and overseeing daily operations.

The ideal candidate has at least a high school diploma and 1+ years of related supervisory experience. Strong customer service skills are essential to succeed in this dynamic environment.

Qualifications

• 1+ year of related experience, prior supervisory experience preferred.
• Ability to communicate effectively with customers and team members.
• Ability to function in a fast-paced environment under pressure.

Responsibilities

• Lead a store business unit and create a positive customer experience.
• Evaluate team members' efficiency and resolve customer disputes.
• Provide training and development of team members.

Skills

Customer service skills

Team leadership

Conflict resolution

Communication

Education

High School diploma or equivalent education

Job description

FedEx Group is seeking a Store Assistant Manager to lead a store business unit in Florida. This role focuses on creating a positive customer experience while managing team members and business operations. Responsibilities include evaluating team efficiency, training new hires, resolving customer disputes, and overseeing daily operations.

The ideal candidate has at least a high school diploma and 1+ years of related supervisory experience. Strong customer service skills are essential to succeed in this dynamic environment.