Store Assistant Manager: Customer Experience & Operations

FedEx Office and Print Services; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office and Print Services in Miami seeks an Assistant Manager to lead store operations, ensure a consistent, positive customer experience, and supervise team members across production, retail, and shipping. You will assist the Store Manager and help drive daily performance.

The role requires strong communication, training, and problem-solving skills, with a focus on quality control and efficient processes.

Qualifications

• High School diploma or equivalent required.
• 1+ year of related experience; supervisory experience preferred.
• For new hires, must meet FedEx Office employment qualifications at time of hire.
• For current FedEx Office team members, must meet criteria in Team Member Handbook.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service.
• Evaluates team efficiency and productivity to deliver positive customer experiences.
• Resolves customer disputes to ensure timely resolution and satisfaction.
• Creates a customer-focused environment across store operations including production, retail, self-service, and shipping.
• Oversees scheduling, payroll management, and daily close-out of POS.

Skills

Customer service

Supervisory experience

Team leadership

Communication skills

Training and development

Education

High School diploma or equivalent

Job description

FedEx Office and Print Services in Miami seeks an Assistant Manager to lead store operations, ensure a consistent, positive customer experience, and supervise team members across production, retail, and shipping. You will assist the Store Manager and help drive daily performance.

The role requires strong communication, training, and problem-solving skills, with a focus on quality control and efficient processes.