Store Ops & Customer Experience Lead

Five Below; Burlington (MA); On-site; USD 19,000 - 25,000; Part time

Job summary

Five Below is hiring at our Burlington, MA location. This hourly leadership role supports the store team and ensures a WOW customer experience through effective supervision and hands-on coaching.

You will assist in opening/closing, stock, and daily operations while delivering exceptional service. The right candidate has at least 1 year of management experience, strong verbal and written communication, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent required; college experience preferred.
• Minimum 1 year of management experience required.
• Excellent verbal and written communication skills; ability to multi-task.

Responsibilities

• Wows customers with personal contact and fast, friendly checkout.
• Trains crew on BEST customer service experience.
• Oversees daily store activities and staff performance.
• Assists with receiving, unpacking, and stocking to floor.
• Acts as Manager on Duty, handling operations and issues.
• Opens/closes store, secures cash and alarms.
• Supports onboarding and training of associates.
• Drives sales and controls expenses through merchandising and service.
• Partners with store leadership on merchandising and World Recovery.
• Maintains store cleanliness and stock room organization.

Skills

Verbal communication

Written communication

Multitasking

Creativity

Calm under pressure

Leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring at our Burlington, MA location. This hourly leadership role supports the store team and ensures a WOW customer experience through effective supervision and hands-on coaching.

You will assist in opening/closing, stock, and daily operations while delivering exceptional service. The right candidate has at least 1 year of management experience, strong verbal and written communication, and the ability to multi-task in a fast-paced retail environment.