Store Operations & Guest Experience Lead

Fresh Market Inc.; Latham (NY); Presencial; USD 60.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of)

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Paid time off

Medical, Dental, Vision, Disability, &

Life Insurance

Descripción de la vacante

The Fresh Market is seeking a Store Operations Manager to lead Guest Service, Fresh Production, In-Stock and Inventory Control, ensuring hospitality, safety, and strong execution every day. You will partner with the Store Director, manage scheduling and labor within budgets, and coach teams on impeccable hospitality.

This role requires 3+ years of management experience in retail or hospitality, and a passion for exceptional guest experiences.

Formación

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high‑performing teams.
• Excellent communication, coaching, and conflict-resolution skills
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
• Food Safety Certification or ability to obtain after hire
• Must be 21 years of age or older

Responsabilidades

• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Be visible and accessible on the sales floor, engaging with guests and helping team members solve problems.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations and exceptional guest service.
• Model and coach impeccable hospitality and lead by example.
• Maintain compliance with food safety, sanitation, risk management, and regulatory requirements.
• Support preparation for internal and external audits and follow-up on action plans.
• Support inventory management, accurate ordering, shrink control, and operational efficiencies.
• Assist workload planning and team alignment to meet daily priorities.

Conocimientos

Leadership

Guest Service

Communication

Conflict Resolution

Educación

Bachelor’s degree in business/retail management

Herramientas

POS systems

Scheduling tools

Microsoft Office Suite

Pallet jacks

Descripción del empleo

The Fresh Market is seeking a Store Operations Manager to lead Guest Service, Fresh Production, In-Stock and Inventory Control, ensuring hospitality, safety, and strong execution every day. You will partner with the Store Director, manage scheduling and labor within budgets, and coach teams on impeccable hospitality.

This role requires 3+ years of management experience in retail or hospitality, and a passion for exceptional guest experiences.