Store Operations Leader: Guest Experience & Hospitality

The Fresh Market Inc; Latham (NY); Presencial; USD 60.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision, Disability, &

Life Insurance

Paid time off

Descripción de la vacante

The Fresh Market is seeking a Store Operations Manager (SOM) to lead key operational areas such as Guest Service, Fresh Production, In-Stock, and Inventory Control. You will partner with the Store Director to ensure safe, consistent store operations and exceptional hospitality, driving strong execution every day.

You will oversee scheduling, labor management, and on-floor leadership, serving as a visible MOD and coaching teams to deliver impeccable guest experiences.

Formación

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or related fields.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, coaching, and conflict-resolution skills.
• Basic proficiency with POS systems and Microsoft Office Suite

Responsabilidades

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Model and coach “Impeccable Hospitality” by greeting guests, offering solutions, and leading by example.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support preparation for internal and external audits, ensuring follow-up and adherence to action plans.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Conocimientos

Leadership

Guest Service Excellence

Communication

POS Systems

Educación

Bachelor’s degree in business, retail management, or related field

Descripción del empleo

The Fresh Market is seeking a Store Operations Manager (SOM) to lead key operational areas such as Guest Service, Fresh Production, In-Stock, and Inventory Control. You will partner with the Store Director to ensure safe, consistent store operations and exceptional hospitality, driving strong execution every day.

You will oversee scheduling, labor management, and on-floor leadership, serving as a visible MOD and coaching teams to deliver impeccable guest experiences.