Store Operations & Guest Experience Lead

Five Below; Huntsville (AL); On-site; USD 14,000 - 20,000; Full time

Job summary

Five Below in Huntsville, AL is hiring a Store Manager on an hourly basis. You will lead crew, ensure WOW customer service, oversee daily tasks, and step in as Manager on Duty to keep the store running smoothly.

We value high energy, bold ideas, and strong communication. You’ll train associates, drive sales, manage openings/closes, and protect assets while delivering an exceptional shopping experience for guests.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are WOW-ing the Customer through personal contact with customers and trains the crew on the BEST customer service experience.
• Oversee daily activities of store associates to ensure they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty, taking full responsibility for store operations, staff management and customer service.
• Manage opening/closing procedures including cash security, doors, alarms, and daily readiness.
• Support onboarding and ongoing training of associates on store policies and product knowledge.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance such as cleaning and stock room upkeep.

Skills

Excellent verbal and written

Multi-tasking

Creative thinking

Maintains composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Huntsville, AL is hiring a Store Manager on an hourly basis. You will lead crew, ensure WOW customer service, oversee daily tasks, and step in as Manager on Duty to keep the store running smoothly.

We value high energy, bold ideas, and strong communication. You’ll train associates, drive sales, manage openings/closes, and protect assets while delivering an exceptional shopping experience for guests.