Store Operations & Customer Experience Lead

Five Below; Richland (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health coverage

Benefits program

Job summary

Five Below in Richland, AL is seeking a capable store leader to oversee daily operations and coach crew to deliver WOW customer service. You will train associates on best practices, manage opening and closing duties, and partner with the leadership team to drive sales, control expenses, and maintain store standards.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Train crew on the BEST customer service experience and ensure fast, friendly checkout
• Oversee daily store activities and uphold customer service quality
• Receive, unpack, and stock new inventory for quick floor placement
• Act as Manager on Duty and handle store operations and staff
• Open/close procedures including cash, doors, alarms
• Support onboarding and training of associates
• Drive store sales while controlling expenses
• Collaborate with leadership on merchandising and recovery
• Perform store maintenance and cleaning tasks

Skills

People management

Customer service

Communication

Multi-tasking

Creativity

Education

High School Diploma or equivalent

College experience preferred

Tools

POS system experience

Job description

Five Below in Richland, AL is seeking a capable store leader to oversee daily operations and coach crew to deliver WOW customer service. You will train associates on best practices, manage opening and closing duties, and partner with the leadership team to drive sales, control expenses, and maintain store standards.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.