Store Operations & Guest Experience Lead

Five Below; Birmingham (AL); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is hiring for a Crew Leader/Store Associate role in Birmingham, AL. The position offers an hourly starting wage of $11.50 and involves supervising daily store operations, training crew on customer service, and ensuring a fast, friendly checkout experience for guests.

You will help onboard and train associates, drive sales, manage opening/closing duties, and maintain store standards. The role requires at least a high school diploma and one year of management experience, with flexible

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are WOWing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is hiring for a Crew Leader/Store Associate role in Birmingham, AL. The position offers an hourly starting wage of $11.50 and involves supervising daily store operations, training crew on customer service, and ensuring a fast, friendly checkout experience for guests.

You will help onboard and train associates, drive sales, manage opening/closing duties, and maintain store standards. The role requires at least a high school diploma and one year of management experience, with flexible