Store Operations & Guest Experience Lead

Five Below; Des Moines (IA); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking a Store Leadership team member in Des Moines, IA to oversee daily operations, supervise crew, and deliver exceptional customer service. You will train associates, manage opening/closing procedures, and help drive sales while controlling expenses.

The role requires strong communication, multitasking, and leadership skills to maintain a WOW customer experience. The position is hourly, with shifts including days, evenings, weekends, and overtime as needed.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma

College experience preferred

Job description

Five Below is seeking a Store Leadership team member in Des Moines, IA to oversee daily operations, supervise crew, and deliver exceptional customer service. You will train associates, manage opening/closing procedures, and help drive sales while controlling expenses.

The role requires strong communication, multitasking, and leadership skills to maintain a WOW customer experience. The position is hourly, with shifts including days, evenings, weekends, and overtime as needed.