Customer Experience Lead — Store Operations & Team Growth

Five Below; West Des Moines (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health coverage

Employee perks

Job summary

Five Below in West Des Moines, IA is seeking a capable store leader to oversee daily operations and ensure a WOW customer experience.

You will train crew, manage front-end operations, and collaborate with the store manager to drive results while maintaining brand standards.

The role requires at least 2 years of management experience, excellent communication, and the ability to multi-task in a fast-paced retail setting.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew provides WOW customer service with a fast, friendly checkout.
• Lead assigned store to meet customer service score goals.
• Oversee front-end operations and merchandising to brand standards.
• Manage opening and closing procedures and store cleanliness.
• Perform store manager duties in the absence of the manager.
• Recruit, train, coach, and supervise crew members.

Skills

Communication

Leadership

Multi-tasking

Creativity

Composure under pressure

Education

High School Graduate

College experience preferred

Job description

Five Below in West Des Moines, IA is seeking a capable store leader to oversee daily operations and ensure a WOW customer experience.

You will train crew, manage front-end operations, and collaborate with the store manager to drive results while maintaining brand standards.

The role requires at least 2 years of management experience, excellent communication, and the ability to multi-task in a fast-paced retail setting.