Store Operations & Guest Experience Lead

Five Below; Charleston (WV); On-site; USD 15,000 - 18,000; Part time

Job summary

Five Below in Charleston, WV is seeking an energetic leader to supervise store crew, deliver the WOW customer experience, and help manage daily operations. You will train associates, open and close the store, and ensure merchandize is presented effectively.

The role requires at least a year of management experience, a high school diploma or equivalent, and strong verbal and written communication. You must stay calm under pressure, multi-task, and work a flexible schedule including weekends.

Qualifications

• High school diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures crew members wow the customer through personal contact.
• Trains crew on the BEST customer service experience for a fast, friendly checkout.
• Oversees daily activities of store associates and ensures high-quality service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on shelves.
• Acts as Manager on Duty, handling store operations, staff management, and urgent issues.

Skills

Management experience

Verbal communication

Written communication

Multi-task

Creativity

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Charleston, WV is seeking an energetic leader to supervise store crew, deliver the WOW customer experience, and help manage daily operations. You will train associates, open and close the store, and ensure merchandize is presented effectively.

The role requires at least a year of management experience, a high school diploma or equivalent, and strong verbal and written communication. You must stay calm under pressure, multi-task, and work a flexible schedule including weekends.