Store Operations & Customer Service Specialist

CarMax; Albuquerque (NM); On-site; USD 21,000 - 42,000; Full time

Benefits offered by this job

Sick time

Vacation time

Floating holidays

CarMax Benefits website

Job summary

CarMax Albuquerque is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, and appraisals with accuracy, including cash management and critical paperwork.

You will deliver outstanding customer service, train new associates, and support multiple departments in a fast-paced, team-oriented environment while ensuring EH&S compliance and data integrity.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Data entry

Tools

Microsoft Office

Data entry systems

Job description

CarMax Albuquerque is seeking a Business Operations Associate to be the backbone of store operations, handling sales, auctions, and appraisals with accuracy, including cash management and critical paperwork.

You will deliver outstanding customer service, train new associates, and support multiple departments in a fast-paced, team-oriented environment while ensuring EH&S compliance and data integrity.