Store Operations & Customer Service Lead

fivebelow; Knoxville (TN); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is hiring in Knoxville, TN for an hourly Store Manager on Duty to lead daily operations and drive exceptional customer service. You will oversee store activities, train associates, and ensure merchandise is front and floor-ready to boost sales.

Experience in management is required, with strong communication and multitasking skills. This is a full-time hourly role within the Five Below culture, offering opportunities to grow and contribute in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent required.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced store environment.
• Creative thinking and composure under pressure.

Responsibilities

• Wows customers through personal contact and fast checkout.
• Train crew on customer service to ensure a quick, friendly experience.
• Oversee daily store activities and supervise associates.
• Assist with receiving, organizing and stocking new items.
• Act as Manager on Duty and handle store operations when needed.
• Open/close store, secure cash, and ensure daily readiness.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintain composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is hiring in Knoxville, TN for an hourly Store Manager on Duty to lead daily operations and drive exceptional customer service. You will oversee store activities, train associates, and ensure merchandise is front and floor-ready to boost sales.

Experience in management is required, with strong communication and multitasking skills. This is a full-time hourly role within the Five Below culture, offering opportunities to grow and contribute in a fast-paced retail environment.