Store Operations Leader: Customer Experience & Team Development

FedEx Office and Print Services; Buford (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office and Print Services in Buford, GA is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience while supervising team members and daily operations across production, retail, self-service, and shipping.

You will assist the Store Manager, oversee payroll and scheduling, monitor performance against goals, and uphold FedEx Office policies and quality standards.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related supervisory experience.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants and assists Store Manager with hiring.

Education

High School diploma or equivalent

Job description

FedEx Office and Print Services in Buford, GA is seeking a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience while supervising team members and daily operations across production, retail, self-service, and shipping.

You will assist the Store Manager, oversee payroll and scheduling, monitor performance against goals, and uphold FedEx Office policies and quality standards.