Store Operations & Customer Experience Leader

Community Choice Financial Family of Brands; Stone Mountain (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

New hire training

Learning system access

Career advancement

Education reimbursement

Medical insurance

401(k) match

Life insurance

Disability benefits

Paid time off

Inclusive culture

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Georgia to deliver a white-glove customer experience throughout the loan or pawn process. You will coach frontline staff, support recovery efforts, and ensure compliance with policies and safety procedures.

The role requires strong communication, leadership, and a track record in customer service or retail, with a full-time 40-hour schedule and occasional Saturday hours.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory or leadership experience.
• Minimum one year in customer service, sales, or retail.
• Valid driver's license, auto insurance, and personal vehicle.
• Excellent verbal and written communication skills.
• Ability to work with phone, POS, and Microsoft Office systems.
• Must be at least 18 (19 in Alabama).
• Background check required by law.
• Must meet physical demands including lifting up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the loan or pawn process.
• Assist account management and recovery processes, including collection calls.
• Meet company performance standards by leveraging partnerships and referrals.
• Develop customer relationships to build new business and maintain store profitability.
• Provide coaching and development to Customer Service Representatives.

Skills

Customer service

Leadership

Communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Georgia to deliver a white-glove customer experience throughout the loan or pawn process. You will coach frontline staff, support recovery efforts, and ensure compliance with policies and safety procedures.

The role requires strong communication, leadership, and a track record in customer service or retail, with a full-time 40-hour schedule and occasional Saturday hours.