Store Leadership Coach: Service, Growth & Compliance

Community Choice Financial Family of Brands; Prescott (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

New hire training

LMS learning system

Career advancement

Education reimbursement

Medical insurance options

401(k) match

Life and AD&D insurance

Voluntary benefits

Paid time off

Job summary

Community Choice Financial Family of Brands is hiring an Assistant Store Manager who will lead customer service teams and support store operations in Prescott, AZ. The role emphasizes a white-glove customer experience, training staff, and ensuring compliance with company standards within a fast-paced loan/pawn environment.

The position requires strong communication, supervisory experience, and the ability to manage POS systems while meeting performance targets and maintaining security.

Qualifications

• High school diploma or equivalent required.
• Minimum one year experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or leadership experience.
• Valid driver's license and vehicle to use during workday; mileage reimbursement.
• Excellent verbal and written communication skills.
• Proficient with POS, Microsoft Office and related systems.
• Must be 18+, background check required.
• Physical ability to perform required duties (standing, lifting up to 25 lbs, etc.).

Responsibilities

• Provide exceptional customer experience throughout the loan or pawn process by educating consumers and recommending solutions based on financial needs.
• Assist account management and recovery processes, including collection calls, while maintaining strong customer service.
• Meet company performance standards by leveraging partnerships, obtaining referrals, and representing the brand at events.
• Develop customer relationships to build new business, maintain store profitability, and enhance brand loyalty.
• Provide coaching and development to Customer Service Representatives to ensure quality and safety standards.
• Maintain customer information accurately in the POS system.
• Ensure compliance with company policies and applicable laws in the work environment.
• Maintain store security protocols, vault and cash handling, and deposits.
• Oversee store appearance and address basic facility needs, scheduling maintenance as needed.
• Work in a fast-paced environment and manage multiple tasks to meet performance targets.
• Communicate effectively with customers and team members at all levels.
• Maintain a full-time schedule with in-person attendance, including limited Saturdays (minimum 40 hours per week).
• *Store hours and minimum hours may change; check with recruiter for latest requirements.

Education

High School Diploma or equivalent

Associate degree or higher

Job description

Community Choice Financial Family of Brands is hiring an Assistant Store Manager who will lead customer service teams and support store operations in Prescott, AZ. The role emphasizes a white-glove customer experience, training staff, and ensuring compliance with company standards within a fast-paced loan/pawn environment.

The position requires strong communication, supervisory experience, and the ability to manage POS systems while meeting performance targets and maintaining security.