Store Leadership Associate: Customer Experience

Community Choice Financial Family of Brands; Baytown (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Paid Time Off

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead customer service operations and support store leadership in day-to-day activities.

The role emphasizes mentoring Customer Service Representatives, maintaining compliance with company policies, and driving sales while delivering a white-glove experience to customers in a fast-paced environment. In-person attendance is required, with a standard 40-hour work week.

Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Minimum one year experience in customer service, sales, or retail.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Maintain customer information in the POS system with accuracy and integrity.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

Skills

Customer service

Leadership

Communication skills

Microsoft Office

POS system

In-person attendance

Education

High School Diploma

Associate degree or higher

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager to lead customer service operations and support store leadership in day-to-day activities.

The role emphasizes mentoring Customer Service Representatives, maintaining compliance with company policies, and driving sales while delivering a white-glove experience to customers in a fast-paced environment. In-person attendance is required, with a standard 40-hour work week.