Store Operations & Customer Experience Leader

CNG Holdings, Inc; Spartanburg (SC); On-site; USD 42,000 - 55,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager in the Spartanburg area to lead front-line customer service and ensure regulatory excellence. You will educate customers on product options, manage cash handling, and support store operations with professionalism and integrity.

The role requires strong communication, the ability to multitask, and reliable transportation for district travel. If you share our values of accountability and service, this is a great fit.

Qualifications

• Strong customer service, active listening, and verbal and written communication skills.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Proficient in Microsoft Office programs.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.

Skills

Customer service

Active listening

Verbal and written communication

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is seeking an Assistant Store Manager in the Spartanburg area to lead front-line customer service and ensure regulatory excellence. You will educate customers on product options, manage cash handling, and support store operations with professionalism and integrity.

The role requires strong communication, the ability to multitask, and reliable transportation for district travel. If you share our values of accountability and service, this is a great fit.