Store Operations & Customer Experience Leader

Designer Brands; Knoxville (TN); On-site; USD 38,000 - 60,000; Full time

Job summary

Designer Brands in Knoxville, TN is seeking a capable retail supervisor/manager to support store leadership, drive customer experience, and manage inventory and omni-channel activities. You will partner with the Store Manager to ensure policy compliance, give coaching, and lead daily operations.

The role requires 2+ years of management experience, a high school diploma or GED (some college preferred), and the ability to work nights and weekends while maintaining a high level of customer service.

Qualifications

• Minimum 2 years management experience in retail or related field.
• High school graduate or equivalent; some college preferred.
• Proven ability to coach and develop store associates.
• Demonstrated commitment to customer experience and loss prevention.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and coaching associates.
• Maintain store standards and complete open/close tasks, cleaning and recovery.
• Review daily/weekly/monthly progress and communicate action plans.
• Leverage inventory data to maximize productivity and presentation.
• Support omni-channel activities (Charge/Send, BOPIS) in-store.
• Assist Store Manager with scheduling, payroll, and labor delivery.
• Ensure policy compliance and asset protection.
• Recruit, onboard, and develop Store Associate candidates.

Skills

Customer Service

Collaboration

Verbal & Written Communication

Time Management / Pace

Availability Nights/Weekends

Tech Proficiency

Mobility / Standing

Lifting 50 lbs

Stoop/Crouch/Reach

Team Leadership

Education

High School Diploma or GED

Some College Preferred

Job description

Designer Brands in Knoxville, TN is seeking a capable retail supervisor/manager to support store leadership, drive customer experience, and manage inventory and omni-channel activities. You will partner with the Store Manager to ensure policy compliance, give coaching, and lead daily operations.

The role requires 2+ years of management experience, a high school diploma or GED (some college preferred), and the ability to work nights and weekends while maintaining a high level of customer service.