Store Operations & Customer Experience Lead

Designer Brands; Knoxville (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

A retail company in Knoxville, TN, is seeking a dedicated team member to enhance the customer experience. The role emphasizes collaboration with management and associates to maintain store standards, complete inventory tasks, and respond to customer needs promptly. Candidates should possess strong customer service skills, a commitment to operational excellence, and the ability to work flexibly during various shifts. The company values professionalism and enthusiasm, providing a positive work environment.

Qualifications

• Minimum of 2 years' workforce experience is required.
• Must have availability for nights, weekends, and holidays.
• Ability to spend up to 100% of time standing or walking around the store.

Responsibilities

• Model Customer Experience Leader behaviors and direct associates.
• Maintain store standards and assist in inventory activities.
• Train and coach associates as needed.

Skills

Excellent customer service

Collaboration

Verbal communication

Written communication

Ability to lift 50 pounds

Tech engagement

Education

High school graduate or equivalent

Tools

Register

iPhone

Job description

A retail company in Knoxville, TN, is seeking a dedicated team member to enhance the customer experience. The role emphasizes collaboration with management and associates to maintain store standards, complete inventory tasks, and respond to customer needs promptly. Candidates should possess strong customer service skills, a commitment to operational excellence, and the ability to work flexibly during various shifts. The company values professionalism and enthusiasm, providing a positive work environment.