Customer Experience Lead - Store Operations & Inventory

Designer Brands; Houston (TX); On-site; USD 24,000 - 36,000; Full time

Job summary

Designer Brands in Houston, TX seeks a store associate focused on delivering an excellent customer experience. You will support management to drive sales, manage inventory, and execute omni-channel activities while maintaining a positive work environment.

The role requires strong communication, teamwork, and the ability to work a flexible schedule, including nights and weekends. Prior retail experience and familiarity with POS systems are a plus.

Qualifications

• Minimum 2 years' workforce experience.
• Minimum high school graduate or equivalent.
• Excellent customer service and communication skills.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and supporting store goals.
• Ensure customers have a positive experience by upholding store standards and completing open/close tasks.
• Review daily communication, plan tasks, and follow through with required actions.
• Communicate daily progress and complete audits, donations, transfers, damages, etc.
• Assist with inventory, omni activities, and BOPIS as needed.
• Support leadership with timekeeping, coaching, and associate relations issues.

Skills

Customer service

Communication

Teamwork

Technology literacy

Flexible schedule

Education

High school diploma or equivalent

Tools

POS register

Job description

Designer Brands in Houston, TX seeks a store associate focused on delivering an excellent customer experience. You will support management to drive sales, manage inventory, and execute omni-channel activities while maintaining a positive work environment.

The role requires strong communication, teamwork, and the ability to work a flexible schedule, including nights and weekends. Prior retail experience and familiarity with POS systems are a plus.